FAQ

Frequently Asked Questions about Client Success Services

What is CLIENT SUCCESS SERVICES (CSS)?
Client Success Service Plans offer a convenient way to purchase time for Remote Training, Delegate IT Administrative Tasks, Consulting, Technical Support or...
Fri, 12 Apr, 2019 at 4:14 AM
What is Support Priority?
Each Issue or Appointment can be classified to your Priority needs and will be responded, resolved, and calculated in billing and in the following manner: ...
Wed, 20 Mar, 2019 at 10:05 AM
How to Request a Support Credit or Refund of Support
Sometimes when we deduct time or bill for Support Services we make a mistake it happens; maybe it should be covered under your Managed Workplace or you just...
Sun, 17 Mar, 2019 at 2:30 PM
How do I know when I have used up my Prepaid Client Success Service Hours?
When you have used 80% of any hour bundles purchased you will receive a notification by email. You can ask us to generate a report of hours used my Repo...
Tue, 19 Mar, 2019 at 5:46 PM
What is PER USE Rates for Client Success Services?
With Client Success Services you can be billed after the work is completed or if you have gone over Pre-Purchased CREDIT Hours.  The PER USE rate is typical...
Wed, 20 Mar, 2019 at 7:00 PM