Migrate from Gmail or webmail to G Suite : Client Success Services Support Portal

This migration guide will help you import your organization’s email, contacts, and calendars from webmail providers to Gmail in G Suite. You can use this guide if your organization previously used email in a web browser from one of these webmail providers:

A Gmail account (ending in @gmail.com)
Another G Suite account
Webmail services that use POP3, such as Yahoo!^®, Apple^® iCloud^®, and AOL^®
Internet service providers (ISPs) that use IMAP, such as GoDaddy^®, Rackspace^®, 1&1^®, or Bluehost^®
(Note: For enterprise IMAP servers, see Migrate from IMAP servers to G Suite instead.)

You can help your organization migrate their old mail, but users need to import contacts, calendars, and incoming mail themselves.

Step 1: Tell users to forward their incoming email

Forwarding new mail helps ensure that you receive messages sent to your old account during and after the move to G Suite.

If your users previously had...	Tell them to…
@gmail.com or G Suite accounts	Set up automatic email forwarding
Webmail accounts that aren’t @gmail.com or G Suite	Do a search on how to automatically forward emails from their webmail service

Step 2: Tell users to import their calendars and contacts

If your users want to...	Tell them to complete the steps to...
Import contacts from their old accounts to G Suite	Import Contacts
Import calendars from their old accounts to G Suite	Import events to Google Calendar

If your users want to...

Tell them to complete the steps to...

Import contacts from their old accounts to G Suite

Import Contacts

Import calendars from their old accounts to G Suite

Import events to Google Calendar

Step 3: Help users import their old mail

If you want to...	Then you should...
Migrate your users’ mail to G Suite and their old accounts support IMAP	Use the data migration service Must be super admin
Allow your users to migrate their own mail from their old accounts to G Suite You should only use this option if: Your users’ old accounts don't support IMAP. You don't need imported emails to show as read or unread. You don't need to migrate labels.	Allow users to import data from a webmail account. For details, see Enable importing from other webmail hosts. Tell users to set import options in Gmail. For details, see Check emails from other accounts.

If you want to...

Then you should...

Migrate your users’ mail to G Suite and their old accounts support IMAP

Use the data migration service

Must be super admin

Allow your users to migrate their own mail from their old accounts to G Suite

You should only use this option if:

Your users’ old accounts don't support IMAP.
You don't need imported emails to show as read or unread.
You don't need to migrate labels.

Allow users to import data from a webmail account. For details, see Enable importing from other webmail hosts.
Tell users to set import options in Gmail. For details, see Check emails from other accounts.