How to Report an Issue or Work Order Request:

  • by phone at 800-987-3709

    • Give RECEPTION your Details

      • FIRST and LAST Name
      • Company Name or if it's a Personal Device or Service
      • A Call Back Number
      • Your email address so they can open a Work Order, if it is a task that is covered under your plan we will go ahead and do the task for your company under Support Hours Purchased
    • Give RECEPTION Details about your Issue

Please be detailed when reporting an Issues

  • Define the problem (Be Specific.)
  • Define the scope (Who, What, When, Where)
  • Reproduce (have you tried something else?)
  • What’s not the answer? (What did you try?)
  • Start time? (What changed?)
  • Check online (What resources have you found?)
    • Give RECEPTION the Priority Request

      • All Request are considered LOW Priority unless you request otherwise.  See Support Priority to understand our expected First Response Times, Resolve Times and Billable Hours.

      • To avoid giving your details when you call back in 800-987-3709 or want to escalate your issue for a transfer please give reception your Work Order Ticket Number


  • by our website at www.saastech.net

  • by email at support@saastech.net

    • If your email address is already identified in the system we know who you are; 
      • your Subject should be a brief description or TASK NAME
      • body of the message can include as much detail as you like and attachments up to 10MB
    • All email is treated as a LOW priority unless MEDIUM:,HIGH, or URGENT: is before the subject of your email description
      • Example URGENT: NO INTERNET FOR ALL COMPUTERS
      • Include a call back number
      • Always be as detailed as possible when describing your issue